The Positive Effects of Hosting the Thirty First Olympic...

More recently passed the closing of the Olympic Games in Sochi, and now the whole world is looking forward to the upcoming Summer Olympic Games in Rio de Janeiro, known as marvelous city, whose government allocate huge amount of money for this event. The marvelous city has been elected in October of 2009, after the election of the hosting city among Madrid (Spain), Chicago (U.S.A), Rio de Janeiro (Brazil) and Tokyo (Japan), becoming the first host city of the Games of the Summer Olympiad in South America. In order to be ready for hosting, the government of the Rio de Janeiro has already started to prepare for the Olympic Games, which will continue from 5th to 21st of August 2014. About 15 villages, stadiums were built and reformed. Moreover, 5 stadiums are going to opened in 2015. (www.olympic.org) The overall budget for the 2016 Olympic Games in Rio de Janeiro is approximately $14.4 billion, which is about R$5.76billion.(www.brazilnyc.com)Despite this, to attract more tourists f rom all around the world and gain more profit from the games the government should spend more money, even if it is over the budget. To be ready to hosting the Olympic Games, the city’s life conditions must be convenient. Nonetheless, the Rio de Janeiro’s most residents’ life conditions are the worst. The index of Rio de Janeiros population has led to a severe shortage of housing. Millions of people had to build their own houses from crowbar materials, such as wood, metals, sheet. That kind ofShow MoreRelatedThe Economic Impact of the Olympic Games3036 Words   |  13 Pagessignificant economic and social benefits for communities and regions. In seeking to understand the field of special events, I took as a case study the Olympic Games mega-event. 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How Cultural Economic Factors Affect International Business Free Essays

Assignment on communication in GrameenPhoneLTD. Assignment ON Communication in GrameenPhoneLTd. Prepared for: Ishtiaque Arif Assistant professor School of business Studies Southeast University Prepared by: Name Burhan Uddin Rabbani ID- 2011110001065 MBA(regular), Batch -28th Institution Name: Southeast University Submision Date: LETTER OF TRANSMITTAL July28, 2012 Ishtiaque Arif Assistant professor School of Business Southeast University. We will write a custom essay sample on How Cultural Economic Factors Affect International Business or any similar topic only for you Order Now Subject: Submission of Assignment report Dear Sir, I would like to take this opportunity to thank you for the guidance and support you have provided me during the course of this report. Without your help, this report would have been impossible to complete. With deep gratitude, I also acknowledge the help provided by Mr. Shariful Huq, Customer Development Manager Grameen phone Ltd. To prepare the report I collected what I believe to be most relevant information to make my report as analytical and reliable as possible. I have concentrated my best effort to achieve the objectives of the report and hope that my endeavor will serve the purpose. The practical knowledge and experience gathered during report preparation will immeasurably help in my future professional life. I request you to excuse me for any mistake that may occur in the report despite of our best effort. I would really appreciate it you enlighten me with your thoughts and views regarding the report. Also, if you wish to enquire about an aspect of my report, I would gladly answer your queries. Thank you again for your support and patience. Yours Sincerely, Burhan uddin Rabbani Program: MBA (Regular) ID: 2011110001065, Batch: 28th (B) Southeast University Acknowledgement All praise to Allah, the almighty, and the merciful. Without his blessing and endorsement this report would not have been accomplished. The successful completion of this report might never be possible in time without the help some person whose inspiration and suggestion made it happen. First of all I want to thank my honorable teacher Ishtiaque Arif for helping me completing my report on â€Å"Assessment of Communication† in the context of Grameen phone. I would also like to thank Mr. Shariful Huq, customer development manager at Grameen Phone, and my friend who helped me by providing informative instructions. Without them this project would have been very difficult. And finally I also express my sincere gratitude to all those who participated to prepare the report. They were busy employee of Grameen Phone. Executive Summary Grameen Phone is the number 1 mobile operator with 44% market share (September, 2010). Number of subscribers stands at 2865 mn (Sep’10). – For 2010 up to end 03, total revenues were SOT 55. 1 ho versus R0T48. 6 hr for same comparable period in 2009, whereas 525 for 2010 up to end 0. 3 was SOT 523 against BDT 537 for the same period in 2009. This project was designed to assess the Communication process in grameen Phone . t is generally recognized that, although Grameen phone is leading the market of mobile telecommunication industry, they have some communication error. Grameen Phone Communicate with the agents, dealers, employees in the following way: # Mobile Phone # Online # Face to face communication. Basically these are the communication process GP use d in operate their organization. GrameenPhone divides its communication process into three sectors These are explained below: Communication with the customer Communication with the organization Communication with the dealers or agents The Communication process of Grameen Phone helps the organization to enlarge its business. So there is no doubt that â€Å"Business communication skill is important for a business to achieve its organizational goal†. Table of contents | Contents| Page no. | Chapter 1| Introduction| 1| 1. 2| Objectives of the study| 2| 1. 3| Methodology | 2| 1. 4| Significance of the study| 3| 1. 5| Limitation of the study| 3| Chapter 2| Findings and analysis| 3| 2. 1| Communication method with customer| 3-6| 2. 2| Communication methods in the organization| 7-8| 2. 3| Communication Flow in GP | 9| 2. 4| Communication system in GP| 10| 2. | Communication with the agents| 11| Chapter 3| Conclusion| 12| 3. 1| Reference| 12| 1. Introduction: Company profile Grameen Phone is the number 1 mobile operator with 44% market share (September, 2010). Number of subscribers stands at 2865 mn (Sep’10). – For 2010 up to end 03, total revenues were SOT 55. 1 ho versus R0T48. 6 hr for same comparab le period in 2009, whereas 525 for 2010 up to end 0. 3 was SOT 523 against BDT 537 for the same period in 2009. – Initial capex cycle of geographical coverage build Out complete. – Subscriber churn levels at 1% per month in 2010; amongst the lowest in emerging Asian markets. One of the largest ISPs in Bangladesh with approximately 4. 5mn active subscribers. – Its network covers over 99. 14% of the population in all 64 districts of Bangladesh and 88. 84% of the total land area, and the network infrastructure included around 114,000 TRXs in more than 7,200 base stations. – Grameenphone operates on both OSM 900 1800 bands with a bandwidth of 22MHz. The recent allocation of 7,4M1-lz to OP in addition to the 14. 6MHz it already has will help to decrease the pressure on GPs network. OP has 11300 base stations in over 6500 locations across Bangladesh. Overview Grameen Phone (GP) started operations in 1997. In 2009, GP offered 69,439,400 ordinary shares at BDT 10 (US$. 014) each, in addition to a BDT 60 (US$ 0. 871 premium, totaling BDT 4. 86 bn (US$ 70. lSmn) got Listed on OSE CSE. – Quickly after its inception in 1997, GP established itself as the leading mobile operator in the country by providing superior coverage and better network quality perception than its competitors. – In the last 4 years, market dominance of GP has slowly eroded through intense competition, falling from 63% in 2005 to about 44% (September 2010). GP’s AR? U has teen constantly declining, as mobile voice tariffs continue to fall and as greater numbers of subscribers come from lower income groups. From USD 5. 4 in Q1’07, the ARPU has come down to USD 3. 03 in 03’10 (02 2010 USD 3. 47). – GP was the first mobile operator to introduce prepaid mobile connections in Bangladesh in 1999. Apart from internet services thr ough EDGE, Crameenphone is also the only medium through which Cell Bazaar operates a service where people can buy and sell products through a mobile. It also operates a telemedicine service called Health line, It provides a host of other VAS services including ringtones, welcome tunes, SMS-MMS, instant messaging, sports-news updates, stock market updates, electronic ticketing service etc. . However, to turn its business GrameenPhone divides its communication process into three sectors These are explained below: Communication with the customer Communication with the organization Communication with the dealers or agents 1. 2 objectives of the study The primary purpose of the report is the fulfillment of the course requirement. The main objectives of the report are as follows: * To fulfill the partial requirement of the â€Å"Business Communication† course offered in MBA program. * To explore advantages provides by the skill of Business Communication and contribution to the profitably of the organizations as well as economy of Bangladesh. * It will also enable me to improve my skill on report writing. As corporate executive put great value on report writing as an important element in management success, this part of the course will repare me to face the future challenges of corporate world. * To analyze the benefit of applying the skill of communication in organizations. * To analyze how GP build up their Communication System. 1. 3 Methodology Source of data: I would like to make sure that I have all the necessary data required to come up with effective result. Therefore, I have combined both primary and secondary data collection method. All data related to this study is attached with the appendix. A . Primary source of data: * Interview of customer manager working at GP B. Secondary source of data: * Internet * Newspaper archive * Annual Report of GP 2010 . 4 significance of the study The reason behind choosing this topic, there are basically 3 reasons behind choosing this topic. 1. It is one of the most important matter for us how a large multinational Company operates their Communication process. 2. What is the main communication strength of maintaining large scale of customs? 3. How GP keep up Communication process? 1. 5 Limitation of the study In doing this study we have to face some limitations, those are Employers were not interested to talk. Employees reluctant to share internal matter. For understandability we had to use very simple statistical tools. We were not able to collect enough information from government research agency. 2. Findings and Analysis 2. 1 Communication method with customers: After fourteen years of operation, Grameen Phone has about 30 million subscribers as of may 2008. To retain the current subscriber and to increase the number of them, Grameen Phone has to communicate its customer continuously. As a result it comes to know about customers problems, expectations and demand from the company. To do so, Grameen Phone gets linked to its subscriber 24 hours throughout the year by providing information. Moreover, the company fascinates the customer by giving every type of facilities such as SIM replacement, change of address as so on in their customer care centre. To provide these services. The company communicates with its customers through direct or indirect method. These methods are described below. Products and service Direct Method Through this direct process, the effective communication of Grameen phone with its customer occurs in a two way, face to face situation where both verbal and non verbal symbols and languages are apparent to both parties, which can be called level 1 communication. Moreover the company deals with its subscribers by level 2 communication where a two ways, but now face verbal situation occurs. Both in these two types of communication, instant feedback are available. As a result, the company can gradually learn about what subscriber wants from the company and can fill its subscribers demands, expectations and solve problems as per as its ability. However, after learning about the expectation, demand and problem of subscriber, Grameen phone divide these things into three segments and these are Request # Complains # Queries After doing so, then Grameen phone inform their management by doing email in he internet. Actually, in the whole process of corresponding, Grameen phone prefers too email subscribers and management. There are some kinds of examples on direct method are shown below through which Grameen phone be connected with customers. $ *111*# all time get to any information $ 121 hot online service: $ Message service ; Email contacts $ Custome r Management centre 121 HOTLINE SERVICE GrameenPhone Ltd. Launched â€Å"GP Service Month† from March 1 , to further improve the delivery of after-sales services Enjoy prioritized customer service by simply dialing121. Dedicated customers care managers are available round the clock, 24 hours A day and 7 days a week only to serve you better. Business Solutions postpaid subscriber can call 121 absolutely free of cost. Customer Management Center In an effort to provide after sales services closer to where the customers live, more than 8000 GP Service Desks have been opened around the country, located in all upazila in the 61 districts where the Grameen Phone network has coverage. These GP Service Desks are equipped to provide most of the after sales services and are open from 10am – 6pm on all weekdays. In addition, all the 600 GP customer Centers located in the divisional cities now remain open from 8am – 8pm everyday including all holidays. Email And Message Service On the other side, if any subscriber wants to inform about their problems, they can do it through email contact or message service also. As a result, they can be linked with GP very closely. Indirect Method On the other side, Grameen phone communicate with its subscribers through indirect method by level 3 communications where a two way, face verbal communication does not occur. Only written or printed documents or photo mages are circulated on bill board and advertisements are telecast on television and so on. As a result, instant feedback is not available in this process. Thus the company their facilities of SIM card to subscribers. Some kinds of indirect method are also given below: # Advertisement on television # Advertisement on bill board # Advertisement on newspaper. # Advertisement on internet. 2. 2 Comm unication Methods In The Organization: To achieve its operating goals, Grameen phone’s needs to direct and coordinate its interdependence of units and individuals toward a desired point. As a result, a formal organization structure results from efforts to achieve coordination. On the other side, coordination results from effective communication and well organized programs or systems. There is a formalized hierarchy of Grameen phone has been shown below. Here, organization chart defines the scope of the organization. The people generally occupy roles and perform functions in all those spaces in the organization chart, he pictured structure could seldom be considered a final answer. However, to conduct function, the officials of GP have o contact with each other. Generally, GP believes in informal communication when they usually talk to each other. But, to submit a proposal, report to their management, they prefer to email communication better. They do not submit these things by direct handing over. On the other side, their communication in mobile by colleague is free as they have their own company mobile SIM. 2. 3 Communication Flow In The GP The flows of communication within the organization may be upward, downward, or horizontally directed. Grameen Phone Limited has downward and upward communication flows which are following: Downward Communication: Downward Communication is that from superior to subscriber-from boss to employee, and from policy maker to operating personnel. Five elements of downward communication are following: Job instruction: Teaching new or current employees how to do a particular task. Rationale: The justification for the organization and its goals; how a particular function fits into the total organization. Information: Orientation to the company – its rules, practices, procedures, and history. Feedback about job performance: Supervisors evaluation or appraisal of employee performance. Ideology: The effort to convey to and install in employees a degree of enthusiasm, loyalty, or support for the organization. This flows, of course, related to the hierarchical structure of the organization. Upward communication: When management requests information from lower organizational levels, the resulting information becomes feedback to the request. This is called upward communication. This communication keeps management informed about the feelings of subordinates, helps management identity both difficult and potentially promotable employees, and paves the way for even more effective downward communication. Basically these two types of communication flow are used by the Grameen Phone. 2. 4 Communication System in GP Every organization has two types of communication system. Grameen Phone is not except from them. It has also two types of communication system which are following: External System: This system is typified by the formal organization chart. This system is used to control individual and group behavior and to achieve organizational goals. Some elements of external system are following: #Business letter #Report writing #Business proposal Memorandum report etc. Internal System: The internal system develops as people interact within the formal, external system and certain behavior patterns emerge, patterns which accommodate social and psychological needs. In internal system, both formal and informal elements of communication are used which are following: #Grapevine #Face to face communication #PABX #Mobile #Letter etc 2. 5 Communication With The Agents The products and services of Grameen Phone are sold through the following channels: Grameen Phone at present has 450 Point of sales all over Bangladesh in order to sell their mobile phones. These Point of Sales include # 11 Dealers and their franchises. # 78 Outlet Agents. # 52 Individual agents. Among the 11 Dealers, at present –Flora, Grameen Telecom, Brothers and Butterfly, are the leading ones, with the maximum number of franchises. Besides their products, Grameen Phone also sell service. Services are sold through info Centers and Hotline. Info center provides spot solutions. Here subscribers can get subscription. Trained and friendly officers are serving at Info Center from 8am-6pm. There is also 01 Sales ;Logistics officer who is responsible for providing SIM(Subscribers Identification Module) cards and handsets to the subscribers and distribution of marketing items. At present there are 6 Info centers, two in Dhaka and rest four in the other four regional heads, namely, Chittagong, Rajshahi, Sylhet and Khulna. Not only has that Grameen Phone interacted with the agents in the following way: # Mobile Phone # Online # Face to face communication. Basically these are the communication process GP used in operate their organization. 3. Conclusion: By conducting survey I am able to reach this point that the communication skill of Grameen Phone is really overwhelming. Not only that its effectiveness in communication helps it in a large way to achieve its organizational goal. The Communication process of Grameen Phone helps the organization to enlarge its business. So there is no doubt that â€Å"Business communication skill is important for a business to achieve its organizational goal†. 3. 1 Reference #Grameen Phone Annual Report 2010 # Communication for Business by Shirley Taylor # â€Å"Business communication and English† by Lecica. http://www. grameenphone. com/ How to cite How Cultural Economic Factors Affect International Business, Papers

Analysis Of Key Issues Axel Construction †MyAssignmenthelp.com

Question: Discuss about the Analysis Of Key Issues Axel Construction. Answer: Introduction An Information System is the collection of components that process, store, collect, and distribute information to help in organizational decision making and control. In relation to business, this is a system of value-adding processes for disseminating information to be used by management in making decisions that promote performance and profitability.The success of a company in the current dynamic business world is dependent on how quickly they respond to environmental changes (Reichert Weber, 2012). Business Information Systems (BIS) propagate lasting organizational competitive advantages by integrating business processes with Information Technology (IT). This report provides an analysis of key issues relevant to Axel Constructions initiative to enhance and upgrade their IT infrastructure and BIS. Business Process A business process may be defined as the pool of activities that collectively add value to the organization.It is simply what thebusiness undergoes on a daily basis toachieve its goals or objectives. Business processes are wide-spread and usually cover various departments in an organization, or even cross the organizational boundary to include stakeholders such as customers, suppliers, and partners. Organizations can acquire resources they need to re-energize performance, innovate and deliver the value demanded by todays market by prioritizing business processes. Incorporation of information systems into the business processes effectively minimizes the gap between execution of decisions and management intent(Smith Fingar, 2003, p. 1).It is therefore prudent for Axle Construction to understand and improve its business processes. The effectiveness of a businessis analyzedon the basis of their processes. Some organizations even evaluate their processes as a competitive advantage strategy. Incorporation of information systems can improve Axles processes and set the construction company apart while lowering operational costs. Information systems make relevant and useful information readily available to its users. The management team of Axel construction company can obtain updated and comprehensive information necessary to make quick decisions that will help the firm respond to business challenges. A smooth and efficient system with further cut down on unnecessary expenses incurred as a result of misuse, misappropriation, and fragmentation of company information in non-integrated systems. Furthermore, information systems will improve the current processes by providing a monitoring and evaluation platform that will help the management pick out redundant or inefficient aspects. Management Challenges Although information systems pose a lot of advantages and benefits to the growth of organizations, there are some crucial challenges faced by managers especially in Small to Medium Enterprises (SMEs). The first challenge a manager may encounter is to do with the designing and building of the system. With the management being faced with cost and functionality questions, they have to make carefully informed decisions. They need to determine the need and purpose of the system. Once an appropriate information system is in place, the next challenge is to ensure its integration into the business. To establish the system, both the management and employees need training on the functionality of the system. The final challenge lies in cost accountability and maintenance of the information system in a manner that continuously aligns with the organizations objectives(Kautz, Madsen Nrbjerg, 2007, p. 220). Challenges that the management of SMEs facewith regard to Information Systems may alternatively be categorized into investment, strategic decisions, globalization, ethical andsecurity challenges.A basicchallenge encountered while building or operating an information system is related to value addition. Managers have to carry out cost-benefit analyses to determine whether the system is a viable investment idea. This decision should take into account both the long term and short returns on investment. In strategic decision making, the management has to determine the complementary assets required for the information system to function effectively. Likewise, the infrastructure of the information system should be able to accommodate their goals in an environment with rapid technological and market changes. Globalization challenges require the SME to understand and adjust to the world economy. In a digital world, ethics and security are always a challenge to the management of organizations . The management must, therefore, put in place safeguards to prevent loss or leakage of crucial information to competitors. Competitive Advantage It is prudent for organizations to realize that to gain a competitive advantage, they must look into their processes and consider the possibility that their business mechanisms may be outdated and inefficient if the current market. While putting this into consideration, Axle construction should keep up with the level of competition and consider theintegration of updated and relevant information systems such as the ERP system, the CRM system and the EAI systems. Enterprise Resource Planning (ERP) Systems standardize, integrate and automate business processes to enhance planning and control. A defining characteristic of ERP systems is the consolidated database that gathers all relevant organizational data into one complete system. An ERP system is founded on a database that caters for decision making and operational needs of the organization(Bradford, 2015, p. 2). Employees of Axle construction from different departments such as manufacturing, accounting, purchasing, and sale can access any information they need from the same data source. ERP systems, promise various benefits that may give Axle construction competitive advantages over other market players. The systems can help increase revenue by reducing operational expenses. Thisis achieved through improved customer service and marketing, lower inventory costs, and enhanced revenue generating processes. The single system integration also allows for effective monitoring and evaluating while enabling the management to make quick and informed strategic decisions that put Axle construction ahead of thecompetition. Customer Relationship Management Systems (CRM) are information systems that coordinate business processes revolving around an organizations interaction with customers in marketing services, sales, customer retention, and satisfaction. The system allows users to evaluate or manage customer-focused marketing campaigns through channels such as telephone, direct mail, e-mail, wireless messaging, and social media. With companies depending on technology for day to day activities, the need to unify the separate applications into an integrated set of processes has become a priority. Enterprise Application Integration (EAI)is the activity of consolidating and modernizing the various programs or systems in an organizations information system infrastructure. Linthicum (2000) describes an EAI as an age old process of integrating applications in a firm in a manner that allows them to share processes and information freely. EAI reduces costs and time that would have been lost in disparate applicat ions. Social Media Information System (SMIS) This is an information system through which information and other content are shared in a social network. Axel construction can use social media to form relationships with employees, customers, and partners through productive interactions. SMIS help with organizational strategy by creating a platform through which the company can inform people in the network, influence them and build a conformity to the companys ideals. Presence in social media strengthens relationships, increases the number of target customers and even connect an organisation to partners. SMIS has allowed sales of many companies to appreciate greatly. The system supports sharing of information among the community, users, and social media providers. The first step must be doing appropriate research on the system and the market. This necessary to position Axle using its core competencies and objectives. So as to implement SMIS in Axle, it is important to establish a social relationship between the organization and the target customers. This relationship may be created throughcrowdsourcing or Social CRM. An effective marketing and user engagement policy are the use of stories and repetition. Fruitful interaction will help build a brand image and boost the companys sales and profitability. The final step in theimplementation of a successful SMIS in Axle would be to develop a social media policy for the company. The importance of SMIS in today's digital market is demonstrated by companies such as Bruce Clay and Newpath WEB who have successfully used SMIS to boost their revenues. Conclusion In conclusion, for Axle construction to enhance its collective performance, the company should embark on effective integration of their business processes. In order to achieve this, Axle construction company can leverage some possible information systems in a bid to position itself competitively. Effective implementation of the ERP, CRM, and EAI systems may enhance the competitive advantage of the company. These information systems should be enforced only after careful investigation and consideration onto their compatibility with Axles business processes. In addition to the above Enterprise systems, the company should consider boosting sales through SMIS. References Bradford, M. (2015). Modern ERP. 3rd ed. Morrisville, NC: Lulu, p.1-10. Kautz, K., Madsen, S. and Nrbjerg, J., 2007. Persistent problems and practices in information systems development.Information Systems Journal,17(3), pp.217-239. Linthicum, D.S., 2000.Enterprise application integration. Addison-Wesley Professional. Reichert, M. and Weber, B., 2012.Enabling flexibility in process-aware information systems: challenges, methods, technologies. Springer Science Business Media. Smith, H. and Fingar, P., 2003.Business process management: the third wave(Vol. 1). Tampa: Meghan-Kiffer Press.